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<p><span data-contrast="auto">For years, cybersecurity has been sold as a fortress-building exercise. The language is dramatic — military-grade encryption, zero-day protection and ironclad infrastructure. Yet, breach after breach tells the same unremarkable story: Someone clicked something they shouldn’t have; someone left a port open; someone trusted the wrong system.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">As someone who’s spent years in the trenches of cybersecurity, I have seen this play out time and again. The most sophisticated attacker rarely defeats the most sophisticated system. They defeat the least careful person connected to it.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">In other words, the flaw isn’t in the code — it’s in the conduct. We like to think of cybersecurity as a highly technical thing, but the <a href="https://securityboulevard.com/2025/07/inside-the-ai-threat-landscape-from-jailbreaks-to-prompt-injections-and-agentic-ai-risks/" target="_blank" rel="noopener">threat landscape is far more human and complicated</a>. The errors that bring down multimillion-dollar infrastructures are often laughably simple: A reused password, a forgotten environment or a permission granted out of habit.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><div class="code-block code-block-12 ai-track" data-ai="WzEyLCIiLCJCbG9jayAxMiIsIiIsMV0=" style="margin: 8px 0; clear: both;">
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</div><p><span data-contrast="auto">Cybersecurity isn’t just about defending systems. It’s about analyzing how humans behave under stress, distraction or convenience — and designing around that, not despite it.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">In almost every high-profile breach, it wasn’t that the hackers outsmarted the technology. They exploited trust, routine and human fallibility. Until we stop treating these as edge cases, but as the default state of the world, we’ll keep building walls with the wrong blueprint.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><div class="code-block code-block-15" style="margin: 8px 0; clear: both;">
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</script></div><p><span data-contrast="auto">What we need isn’t a fantasy of flawless systems. We need a framework built for fallibility — resilient enough to expect mistakes and functional enough to survive them.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><h3 aria-level="3"><span data-contrast="none">People are the Real Attack Surface</span><span data-ccp-props='{"134245418":false,"134245529":false,"335551550":6,"335551620":6,"335559738":280,"335559739":80}'> </span></h3><p><span data-contrast="auto">You can encrypt data. You can isolate networks. You can audit every line of code.</span><span data-contrast="auto"> But you can’t stop a user from clicking a link that looks like it came from a friend; or reusing the password they created in 2007 for a long-dead forum; or skipping the security prompt because they’ve ‘never used it anyway’.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">We have architected entire infrastructures to keep bad actors out. But we forget that the easiest way in isn’t through the firewall — it’s through the front door, wearing a trusted face. Phishing, credential stuffing and social engineering — none of these are new. But they are disturbingly effective because they target the one thing that never gets updated: Human instinct, especially in emotionally charged environments such as gaming or social platforms, attackers mimic urgency, reward and familiarity to sidestep the logic gates entirely.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">It’s not about recklessness — it’s about reflex. These attacks target the lizard brain — triggering panic, desire and fear of missing out (FOMO). And in that split second, policy becomes irrelevant. What matters is your gut reaction.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Here are several now-infamous examples:</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559737":600,"335559738":240,"335559739":240}'> </span></p><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="2" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">The </span><i><span data-contrast="auto">Slack token attack at EA</span></i><span data-contrast="auto">, where hackers simply asked an employee for access.</span><br><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240}'> </span></li></ul><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="2" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">The </span><i><span data-contrast="auto">Twitch data leak</span></i><span data-contrast="auto">, when misconfigured permissions and stolen credentials collided.</span><br><span data-ccp-props='{"335551550":6,"335551620":6}'> </span></li></ul><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="2" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">The </span><i><span data-contrast="auto">Google Docs worm</span></i><span data-contrast="auto">, which spread like wildfire by impersonating a Google permission request.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559739":240}'> </span></li></ul><p><span data-contrast="auto">None of these were zero-day exploits. They were </span><i><span data-contrast="auto">trust</span></i><span data-contrast="auto"> exploits.</span><span data-contrast="auto"> </span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">You can’t patch curiosity. You can only design for it.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">My approach? Make the secure choice the easy one. Not by punishing mistakes, but by studying the psychology that leads to them. Phishing simulations aren’t witch hunts. They’re behavior audits. Usability testing isn’t fluff, it’s critical infrastructure.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Security that frustrates users will always be bypassed. So, don’t design for perfection. Design for real people, in real workflows, under real pressure. </span><span data-contrast="auto">At the end of the day the people will click.</span><br><span data-contrast="auto">The question is: What happens next?</span><span data-ccp-props='{"335559738":240,"335559739":240}'> </span></p><h3 aria-level="3"><span data-contrast="none">When the Call is Coming from Inside the House</span><span data-ccp-props='{"134245418":false,"134245529":false,"335551550":6,"335551620":6,"335559738":280,"335559739":80}'> </span></h3><p><span data-contrast="auto">It’s easy to imagine attackers as outsiders breaching the perimeter. But some of the most dangerous failures start inside, with the people building the system. A rushed configuration, an exposed development tool or a last-minute code commitment that skips review — these aren’t acts of sabotage. They’re decisions made under pressure, with limited visibility. The issue isn’t bad actors — it is system complexity and the gap between speed and safety. In fragmented environments, no one sees the whole picture. Risks build quietly.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">That’s why I advocate for intentional security: A shared culture where responsibility extends beyond the security team. It’s not about turning developers into experts, but giving them ownership, secure defaults, embedded tools and a safe space to raise concerns.</span><span data-contrast="auto"> One of the worst-case scenarios? Someone notices something off but says nothing. Not because they don’t care, but because they’re unsure it’s their job. By the time it is — it’s too late.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Policies can’t catch mistakes. People can. But only if speaking up is expected, not questioned.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><h3 aria-level="3"><span data-contrast="none">Error Chains — Why Mistakes Happen Despite Best Intentions</span><span data-ccp-props='{"134245418":false,"134245529":false,"335551550":6,"335551620":6,"335559738":280,"335559739":80}'> </span></h3><p><span data-contrast="auto">No breach ever starts with a grand, cinematic act of sabotage. It starts with a missed update or a stale test account or a security alert flagged one too many times as a false positive. Like a row of dominoes, each small, understandable lapse quietly lines up until the last one topples the system. It’s never one thing. It’s a dozen tiny things, all happening in the wrong order, under the wrong circumstances.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">During my work leading global application security at Sony, I saw firsthand how failure travels. The public is rarely wrong. It’s the execution that collapses under pressure: Deadlines, shifting priorities, product launches that can’t be delayed and systems that don’t tolerate friction. Security doesn’t fail in theory, it fails in the field — where stress is high, time is short and vigilance feels optional.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Real-world examples are abundant:</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="1" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="1" data-aria-level="1"><i><span data-contrast="auto">Capital One’s 2019 breach</span></i><span data-contrast="auto"> began with a misconfigured AWS firewall, paired with access by a former contractor.</span><br><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240}'> </span></li></ul><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="1" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="2" data-aria-level="1"><i><span data-contrast="auto">Uber’s 2016 incident</span></i><span data-contrast="auto"> was the result of hardcoded AWS keys left exposed in a public GitHub repo.</span><br><span data-ccp-props='{"335551550":6,"335551620":6}'> </span></li></ul><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="1" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Facebook’s 2021 leak of over 500 million records stemmed from an abused contact importer API with poorly throttled permissions.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559739":240}'> </span></li></ul><p><span data-contrast="auto">None of these were the result of a single glaring mistake. They were chains of plausible decisions, made under duress, in fragmented systems without enough safeguards. The myth that strong policies equal strong outcomes is seductive but naïve. Policies are only as good as the environment they live in — resilience trumps rigidity every time.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Instead of punishing errors, I build systems that expect them. For instance, guardrails that limit blast radius, automated checks that don’t rely on perfect attention spans and incident reviews that aren’t about blame, but about how we understand the anatomy of failure. Every breach is a lesson plan; yet if you treat it like an embarrassment instead of a dataset, you’ll learn nothing.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Cybersecurity isn’t a game of perfect execution. It’s a game of absorption — absorbing pressure, mistakes and chaos without letting it become catastrophic.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><h3 aria-level="2"><span data-contrast="auto">Can Automation Save Us?</span><span data-ccp-props='{"134245418":false,"134245529":false,"335551550":6,"335551620":6,"335559738":360,"335559739":80}'> </span></h3><p><span data-contrast="auto">If human error is inevitable, the next question practically writes itself: Can we automate our way out of it?</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Yes, and no.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Automation is one of the most powerful tools in a security leader’s arsenal, especially when it comes to repetitive, error-prone tasks. Enforcing secure configurations, scanning code for known vulnerabilities, flagging leaked credentials and blocking outdated libraries are chores that machines handle better than humans ever could. Machines don’t get tired; they don’t cut corners because they’re late for a meeting. They simply execute, and that’s a huge advantage.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">My teams have used automation to run static and dynamic code analysis, enforce policy at the continuous integration/continuous delivery (CI/CD) level and spot drift before it becomes breach material. But for every case where automation works beautifully, there’s another where it introduces new, more insidious risks. Automation reflects the assumptions of the people who built it. If those assumptions are flawed, the automation won’t just replicate the mistake — it’ll scale it.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">I have seen companies deploy bots that sent alerts into dead channels, or auto-approved changes that violated every security principle, simply because no one thought to build a failsafe into the system. Some rules flagged erroneous behavior, while others flagged too many, burying real threats under noise.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">The goal, then, isn’t to replace human decision-making, but amplify it. I see automation as a co-pilot, not a commander. Its job is to clear clutter, surface anomalies and reduce the cognitive load on the people doing the hard thinking. The true power of automation is consistency. It frees your team to focus on edge cases and nuance — things machines can’t reason through. This creates space for judgment.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Judgment must still exist. Someone must still ask, ‘Does this make sense’? Automation won’t challenge your blind spots. It won’t stop a bad idea if it’s implemented cleanly.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Cybersecurity is still a human problem. So, your tooling should support the people, not sideline them. When deployed well, automation restores your team’s most precious resource: Attention. When deployed blindly, it becomes a liability hiding in plain sight.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><h3 aria-level="3"><span data-contrast="none">The Simulation Approach — Penetration Testing and Red Teams</span><span data-ccp-props='{"134245418":false,"134245529":false,"335551550":6,"335551620":6,"335559738":280,"335559739":80}'> </span></h3><p><span data-contrast="auto">In cybersecurity, there’s a difference between knowing how a system might break — and watching it actually collapse.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">That’s why the smartest security teams don’t just build defenses. They attack their own infrastructure before anyone else can. Red teaming, ethical hacking, chaos drills and phishing simulations — these aren’t buzzwords. They are full-contact stress tests designed to mimic real-world failure before it gets a chance to go live.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">You don’t wait for a fire to check if the exits work. You run the drill. You block the hallway. You pull the alarm and see who panics.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">I see simulations as a form of institutional memory. Not just about detection speed, but about muscle memory.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Who spots the breach first?</span><br><span data-contrast="auto">Who communicates it?</span><br><span data-contrast="auto">Who patches?</span><br><span data-contrast="auto">Who handles legal, press and stakeholders?</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">A breach isn’t just a technical event, it’s a company-wide crisis. If you haven’t rehearsed your roles, you’ll default to chaos.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">I’ve led tabletop exercises where product, engineering and executive teams came together to walk through complex breach scenarios. A developer uploads a key to GitHub — how fast is it caught? A spoofed login page captures credentials — does the security operations center (SOC) detect lateral movement? The goal isn’t to embarrass people. It’s to stress-test coordination under pressure.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Simulations are where you discover that your alert went to the wrong Slack channel; or that your escalation policy is dependent on someone who’s currently on vacation. But these drills aren’t just for show. They produce data: How long does it take to respond, where do communications break down and how do assumptions crumble. In fact, perhaps most importantly, how your team behaves when the script disappears.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Growth doesn’t come from pretending failure won’t happen — it comes from making failure mundane. Too many companies run penetration tests to check a compliance box. The report gets filed. Nothing changes. These exercises are only valuable if they lead to rewiring, not just reflection.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">A good red team exercise ends with a fix, not a summary. A great one changes how your entire organization thinks about risk. Simulation doesn’t eliminate human error, but it makes sure you meet it on your own terms, not the attacker’s.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559737":600,"335559738":240,"335559739":240}'> </span></p><h3 aria-level="3"><span data-contrast="none">The Inevitable Truth</span><span data-ccp-props='{"134245418":false,"134245529":false,"335551550":6,"335551620":6,"335559738":280,"335559739":80}'> </span></h3><p><span data-contrast="auto">Let’s make one thing clear: Human error isn’t a bug in the system — it </span><i><span data-contrast="auto">is</span></i><span data-contrast="auto"> the system.</span><span data-ccp-props='{"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">We forget; we improvise; we trust easily and we skip steps when we’re tired. In terms of security, these aren’t exceptions, they’re the default operating conditions. Pretending otherwise leads to brittle systems, unrealistic expectations and a culture of blame. </span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">You can’t out-policy human nature. You have to design with it in mind; or it will design the breach for you.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">I’ve spent years watching teams chase the illusion of airtight security — adding more controls, stricter processes and longer checklists. But breaches still happen. Not because the rules were bad, but because life got in the way (for instance, timelines, miscommunications, a moment of inattention and so on).</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">The companies that recover fastest from breaches aren’t the ones with the most tools. They’re the ones that know how to bend without snapping.</span> <span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">They have margin built into their systems.</span><br><span data-contrast="auto">They run chaos drills like fire alarms.</span><br><span data-contrast="auto">They treat every incident as feedback, not failure.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">Every red flag you miss is a gift — because next time, you won’t.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559737":600,"335559738":240,"335559739":240}'> </span></p><p><span data-contrast="auto">This is what mature security looks like:</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="3" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Detection that moves faster than exploitation.</span><br><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240}'> </span></li></ul><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="3" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Recovery that works without heroics.</span><br><span data-ccp-props='{"335551550":6,"335551620":6}'> </span></li></ul><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="3" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Teams that speak up instead of second-guessing.</span><br><span data-ccp-props='{"335551550":6,"335551620":6}'> </span></li></ul><ul><li aria-setsize="-1" data-leveltext="●" data-font="" data-listid="3" data-list-defn-props='{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}' data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Systems that treat error not as a surprise, but as a known variable.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559739":240}'> </span></li></ul><p><span data-contrast="auto">Blame doesn’t prevent breaches, psychological safety does. If your engineers are afraid to raise their hand when something looks off, you’ve already lost. The mission isn’t to eliminate human error — that’s fantasy. The mission is to anticipate it, simulate it and mitigate it, and build an infrastructure that doesn’t crumble when someone, inevitably, screws up.</span><span data-ccp-props='{"335551550":6,"335551620":6,"335559738":240,"335559739":240}'> </span></p><div class="spu-placeholder" style="display:none"></div><div class="addtoany_share_save_container addtoany_content addtoany_content_bottom"><div class="a2a_kit a2a_kit_size_20 addtoany_list" data-a2a-url="https://securityboulevard.com/2025/08/can-we-really-eliminate-human-error-in-cybersecurity/" data-a2a-title="Can We Really Eliminate Human Error in Cybersecurity? 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